Returns / Shipping
Online orders return policy:
50% off - items purchased online at 50% discount can be returned for exchange or store credit;
$20, $10, and $5 items are final sale; no returns or exchanges
Free Shipping for orders over $149
Flat Rates for orders under $149 ---
British Columbia $10.00
Manitoba, Alberta, Saskatchewan $14.00
Rest of Canadian Provinces and Territories $18.00
Regular Parcel - takes 4 to 12 days to deliver depending on location; not insured
Expedited Parcel - takes 2 to 11 days to deliver depending on location; delivery confirmation is available; insured up to $100 automatically
Xpresspost - takes up to 3 days depending on location; delivery confirmation is available; insured up to $100 automatically
Priority - next day and up to 3 days depending on location; 5 - 8 days for Northern regions and remote centres; signature required
Shipping rates to the states are quite a bit steeper than within Canada. You will see the exact amount during the checkout process, before you place your order. Please note that not all US shipping methods have a tracking number.
Unfortunately we're unable to add items to an order once it's confirmed. For additional items, please create a new order, then give us a call at 604.363.6664. We'll combine your orders and adjust your postage.
When checking out, select the "Pickup" option. Although the standard pickup location is our Lonsdale store in North Vancouver, you can specify a different Blue Sky store by one of these methods:
1) leaving a note in the instructions/notes box at the bottom of the payment section
2) phoning us at 604-363-6664
3) replying to your confirmation email
4) emailing firstname.lastname@example.org
The store in question will phone you once your parcel arrives, which will take from 3-7 business days after it has been completed.
Processing times vary. If we have the garments in stock, turnaround can be as little as 2 business days. However, if a garment comes from a different store location processing could be 7 - 10 days.